Common capture issues

If you run into problems while capturing digital footage, refer to Adobe Premiere Pro Help or the documentation for your camera, deck, or capture card. For more information, check Adobe Technical Support. The following are common issues that may arise when you capture digital video:

If your device (camera or deck) goes into sleep mode, close and then reopen the Capture panel; or close the Capture panel, turn the device off and back on, and then reopen the Capture panel. You can disable sleep mode on many cameras by connecting them to AC power and ejecting the tape.
If video looks grainy in the Capture panel or Monitor panel, Adobe Premiere Pro may have decreased display quality to preserve capture quality. Video is captured and stored at the quality you determine and always plays at that quality on an NTSC or PAL monitor. On slower systems, Adobe Premiere Pro may lower the quality of the capture preview in order to ensure that sufficient CPU resources are available for full‑quality capture.
If the video image does not appear in the Capture panel, verify your device control and capture settings. Then, leaving the device on, restart Adobe Premiere Pro.
If captured audio and video are not in sync, make sure that sections of tape weren’t skipped (left unrecorded) between shots. Blank tape areas lack timecode, which may cause interruptions in the camera time mode. When you capture the blank area, the camera doesn’t transmit valid frames, but time continues to be marked.
If no audio is recording, try playing a source through the computer’s sound input and speaker system without recording. If you can’t hear it, the audio source may not be connected properly or audio parameters may not be set properly. Check hardware connections, Sounds And Audio Devices in the Windows Control Panel, and mixer settings, and refer to the documentation for your sound card. In Adobe Premiere Pro, select Edit > Preferences (Windows) or Premiere Pro > Preferences (Mac OS), and check the settings for Audio, Audio Hardware, and Audio Output Mapping.
When shuttling, logging, and capturing HDV footage in Mac OS, the preview pane in the Capture panel will remain blank. You must preview this footage on an external TV monitor or, when the source device is a camcorder, on its viewfinder.